VICE PRESIDENT OF CLIENT SERVICES, CFA
As CFA’s Vice President of Client Services, Joanne focuses on campaign planning and management, prospect development and strategy, and membership programs. Joanne serves as an accountability partner for our clients. She mentors development staff, coaching individuals on team leadership, donor strategy, and more.
Joanne comes to CFA with over 10 years of non-profit experience in operations management, development, and accounting. Her career began with serving as Director of Operations and Rehearsal Assistant for two contemporary ballet companies in Missouri: Missouri Contemporary Ballet and Owen/Cox Dance Group. There she managed operations for fundraising and donor management, communications and marketing, and performance and educational outreach programs. She then went on to work as a Certified QuickBooks ProAdvisor Accountant with Support Kansas City, providing accounting, support services, and training to non-profits throughout Kansas City.
Most recently Joanne served as the Head of Revenue and Interim Head of Development at the McNay Art Museum in San Antonio, TX. There, she oversaw strategy for earned revenue and development, and was responsible for the database, Membership, Special Events, Visitor Services, and Museum Store. During her time at the McNay, Joanne launched a monthly membership program and developed and implemented a prospect management system.
A native of Port Jefferson, New York, Joanne holds a BFA in Ballet Performance and Teaching from the University of Utah.
OPERATIONS & BUSINESS MANAGER, CFA
As CFA’s Operations & Business Manager, Kayla works to support CFA’s operations, culture, values, talent, marketing and communications, and financial performance.
Most recently, Kayla served as Executive Director of The Youngstown Playhouse, where she guided the organization through the COVID-19 pandemic via administrative restructuring and strategic planning, while completing a capital campaign and sustaining the entirety of the operating budget via contributed revenue sources and alternative programming.
Based in Chicago, Kayla has worked in development, marketing, and finance for Goodman Theatre and Writers Theatre, and she has served as a producer for Steppenwolf Theatre Company’s critically acclaimed Garage Rep series. As a consultant for Artistic Fundraising Group, her client organizations included Arts of Life, BrightSide Theatre, Chicago Composers Orchestra, Chicago Mosaic School, Oak Park Festival Theatre, Snow City Arts, and Windy City Playhouse.
Originally from Youngstown, Ohio, Kayla holds a Bachelor of Arts in Professional Writing & Editing from Youngstown State University and is a Certified Nonprofit Professional through the Nonprofit Leadership Alliance.